SHIPPING & RETURNS
SHIPPING POLICY
-
Postage costs:
-
Free shipping within the EU. Shipping to countries outside the EU is done by weight, you can see the price for this at the end of the ordering process.
-
-
Shipping methods:
-
Insured and trackable shipping methods are used to minimize loss or damage in transit.
-
Fast shipping options such as express shipping may be available for an additional fee.
-
-
Shipping time:
-
Because some items are handmade, delivery times may vary. Products in stock on the webshop are generally shipped within 1 week. For information on the shipping of other ‘non-handmade’ items, the delivery time specified on the product page applies. For custom-ordered products, a delivery time will be agreed upon with the customer, as this varies per product and supplier.
-
Customers are kept informed of the progress of their order.
-
RETURN POLICY
-
Return term:
-
Our items have a return period of 14 days after receipt of the product.
-
-
Conditions for Returns:
-
Items must be returned in their original condition and packaging.
-
Products must not have been used except for inspecting the product.
-
Custom-made or personalized items are excluded from returns unless there is a production error.
-
-
Return Shipping Costs:
-
The costs for return shipping are borne by the customer, unless it concerns an error on the part of STUDIO PLAISIER (for example a defective or incorrectly delivered product).
-
-
Refund:
-
Once the return has been received and inspected, the refund will be processed. This may take several days.
-
Refunds will be issued to the original payment method.
-
Additional Considerations
-
Insurance and Packaging: We recommend that you insure returns and pack them properly to prevent damage during transit.
-
Customer service: We provide a high level of customer service, with direct and personal contact for questions and support during the shipping and returns process.
In this way we ensure that both you and STUDIO PLAISIER are protected and that any problems with the order are handled fairly and clearly.